Technical Support Associate
Working in office or remote, you'll be part of Amazon's Technical Support team, helping customers with Amazon's digital devices and services.
What Do Amazon Technical Support Associates Do?
Working in office or remote, you'll be part of Amazon's Technical Support team, helping customers with Amazon's digital devices and services. From troubleshooting devices like Kindle, Echo, and Fire TV to resolving technical challenges with Prime services or Alexa, you'll be the first point of human contact in delivering exceptional customer experiences.
Some of Your Responsibilities Include
- Respond to technical queries from customers via phone, chat, and email
- Troubleshoot Amazon's digital services and devices in real time
- Navigate and review solutions in real-time using a variety of tools
- Identify and escalate complex issues when necessary
- Proactively gather information to prevent recurring issues
- Problem-solve for customers without reading from a script
- Provide exceptional customer support and device technical support
You can expect:
- On-the-job learning and growth opportunities
- Safe, modern and fast-paced learning environment
- Working variable shifts over a 40-hour week from Monday to Sunday
- Training to provide you with the skills you need to problem solve for our customers
- No script or learning dialogue by heart; you'll be encouraged to bring your unique personality to every customer interaction
Why You’ll Love the Benefits at Amazon
From extra pay for night shifts to medical insurance, discounts on a variety of products and services, and more, you can learn about the Amazon benefits available for customer service associates.
Enjoy the perks of Amazon’s comfortable, modern workplace
At Amazon, you'll work in a comfortable, climate-controlled environment where noise levels are monitored — and enjoy several benefits unique to working in our office.
On-site employees also get
- Onsite Food and Beverage
- Recreation and quiet areas when you need privacy
- On-the-job training and support
- An inclusive workplace and community
Interested in working from home?
Technical Support hiring process
Depending on the role you're applying for, the process may vary slightly, but here are some of the steps you can expect:
- Select a role, apply, and create your profile
- Answer general questions and take your online assessment
- Schedule interview
- Get your results and watch the online job preview
- Prepare for Day 1
