Remote Customer Service and Technical Support Jobs at Amazon
Working from home, you'll be part of Amazon's Customer Service team, helping customers with queries about online shopping, identity verification, account security, purchase order support, and more.
What are the benefits of Remote Customer Service and Technical Support jobs?
With remote jobs in customer service and technical support, you'll make a real difference for customers every day—whether you're helping shoppers resolve issues with their orders, supporting drivers with deliveries, or troubleshooting technical issues with Amazon devices. And you'll enjoy all the benefits of working at Amazon, from the comfort of your home.
We'll provide
- Internet allowance
- Desktop computer, microphone, and headset delivered to you
Plus, you'll receive the same Amazon benefits on-site workers receive:
- Rice allowance
- Night shift premium pay (10PM to 6AM)
- Multiple types of insurance available to support your health and finances (for permanent employees only)
- Amazon shopping discounts on items shipping and sold by Amazon
You'll need to provide:
- A dedicated, quiet, and distraction-free office space with a desk and chair where you can focus on supporting customers
- A reliable broadband connection (minimum 100 Mbps download speed and 20 Mbps upload speed using a hardwired ethernet connection — no WiFi)
What types of Remote Customer Service Jobs are available at Amazon?
We have exciting roles in different areas — and at Amazon, you'll be trained and supported across them as your career develops.
General Customer Service
Help customers with queries about online shopping, identity verification, account security, purchase order support, and more.
Driver Support
Help customers, drivers, and delivery partners with shipping and delivery queries.
Business Support
Answer and resolve Amazon Business customer questions and requests.
Technical Support Customer Service
Help customers troubleshoot Amazon's digital devices and services—including Kindle, Prime Video, and Alexa. This role requires knowledge of technical issues. Learn more
Get a glimpse of what Remote Customer Service and Technical Support Jobs are like
Discover what some of our work-from-home customer service reps say about working from home.
