Customer Service Associate
Join our team helping customers with their Amazon online shopping queries from one of our offices.
What does an Amazon Customer Service Associate do?
Based in one of our offices, you'll be part of the team helping customers with their Amazon online shopping queries. You'll handle everything from order and product questions to payment matters and website guidance. Our mission is to be Earth's most customer-centric company, and you'll play a key role in achieving that goal.
Some of your responsibilities include:
- Answer customer requests through phone, chat, and email
- Navigate and review solutions in real-time using a variety of tools
- Assist with identity verification and account security concerns as needed
- Help identify and prevent potential fraud or security issues
- Problem-solve for customers without reading from a script
- Provide exceptional support and troubleshoot account and shopping issues
You can expect:
- Safe, modern and fast-paced learning environment
- Working variable shifts over a 40-hour week from Monday to Sunday
- Training to provide you with the skills you need to problem solve for our customers
- No script or learning dialogue by heart; you'll be encouraged to bring your unique personality to every customer interaction
- Work in a safe, modern, fast-paced learning environment with support from managers and colleagues
What type of Customer Service jobs are there at Amazon?
We have exciting roles in three different areas — and at Amazon, you'll be trained and supported across them as your career develops.
Customer Service for Amazon shoppers
- Support queries about online shopping, purchase orders, and general account matters
- Assist with identity verification and account security concerns
- Help identify and prevent potential fraud or security issues
Delivery and driver support
- Answer both driver and customer delivery questions
- Facilitate information flow between customers, drivers, shippers, and Delivery Service Partners
- Troubleshoot delivery-specific issues
Support Amazon Business customers
- Support business customers from companies of all sizes who use Amazon's website to sell products
- Assist with business account features and settings
- Troubleshoot business-specific issues including bulk ordering and business-specific features
Why you'll love the benefits at Amazon
From extra pay for night shifts to medical insurance, discounts on a variety of products and services, and more, you can learn about the Amazon benefits available for Customer Service Associates.
Enjoy the perks of Amazon's comfortable, modern workplace
At Amazon, you'll work in a comfortable, climate-controlled environment where noise levels are monitored — and enjoy several benefits unique to working in our office.
On-site employees also get
- Onsite food and beverage
- Recreation and quiet areas when you need privacy
- On-the-job training and support
- An inclusive workplace and community
Interested in working from home?
Customer Service hiring process
Depending on the role you're applying for, the process may vary slightly, but here are some of the steps you can expect:
- Select a role, apply, and create your profile
- Answer general questions and take your online assessment
- Schedule interview
- Get your results and watch the online job preview
- Prepare for Day 1
