Amazon’s vision is to be Earth's Best Employer and Earth’s Safest Place to Work.
Find out how we commit to this vision by exploring the benefits and perks of working as an Amazon Customer Service Associate.
Competitive Pay
We offer competitive pay and attractive working conditions, along with processes and systems to ensure the well-being and safety of all employees.
Your Base Pay
For all full-time and fixed-term (seasonal) roles in Customer Service, pay starts at a minimum of PhP 18,700 per month. Remote Customer Service employees also receive rice allowance and internet allowance on top.
Your base pay will increase with tenure; depending on your role and location, this could be from as early as 6 months.
Your base pay will increase with tenure; depending on your role and location, this could be from as early as 6 months.
Working hours/schedule that allow for Work-Life Balance
The Customer Service role requires working variable hours to match when customers need us most. A standard contract includes a fixed 40 hours per week. Depending on role location, there are roles available based 100% at home or 100% in an office.
Traditionally, shifts are 4 x 10 hour or 5 x 8 hour days. We work on rotating shift patterns and mostly on graveyard shifts. We also schedule shifts on and during Philippines national holidays. All fixed-term and permanent employees receive a Night Differential pay of 10% for work performed between 10PM to 6AM, statutory benefits (i.e. SSS, Philhealth, and Pag IBIG) and rice allowance of PhP 1,500.
In addition, for permanent employees, we offer paid time off – annual leave is 15 days, and 15 days sick leave (you accrue 1.25 days per month). You may need to work public holidays, if your shift falls on those days. However, your annual leave entitlement includes an allowance for public holidays, which means you can choose to take the time off on other days.
We offer maternity and paternity leave, depending on tenure. You can also take unpaid leave.
If you are hired as a fixed-term employee, you work with us for 3 or 4 months (subject to contract period) with the chance of being converted into a permanent employee based on business need, your attendance, and performance scores. At the end of the contract period, you will receive a completion bonus of PhP 12,000, if eligible. Eligible converted employees who are absorbed straight away will automatically pass probationary periods.
Leave is not applicable to fixed-term employees (except as part of statutory entitlement), although you will be credited with leave days if converted to permanent employment.
Traditionally, shifts are 4 x 10 hour or 5 x 8 hour days. We work on rotating shift patterns and mostly on graveyard shifts. We also schedule shifts on and during Philippines national holidays. All fixed-term and permanent employees receive a Night Differential pay of 10% for work performed between 10PM to 6AM, statutory benefits (i.e. SSS, Philhealth, and Pag IBIG) and rice allowance of PhP 1,500.
In addition, for permanent employees, we offer paid time off – annual leave is 15 days, and 15 days sick leave (you accrue 1.25 days per month). You may need to work public holidays, if your shift falls on those days. However, your annual leave entitlement includes an allowance for public holidays, which means you can choose to take the time off on other days.
We offer maternity and paternity leave, depending on tenure. You can also take unpaid leave.
If you are hired as a fixed-term employee, you work with us for 3 or 4 months (subject to contract period) with the chance of being converted into a permanent employee based on business need, your attendance, and performance scores. At the end of the contract period, you will receive a completion bonus of PhP 12,000, if eligible. Eligible converted employees who are absorbed straight away will automatically pass probationary periods.
Leave is not applicable to fixed-term employees (except as part of statutory entitlement), although you will be credited with leave days if converted to permanent employment.
Benefits and Perks
All Amazon Operations employees are offered a comprehensive benefits package which includes:
- Multiple types of insurances available to support your health and finances: Private Medical Insurance, Medical Spending Account (for any unreimbursed medical, dental, vision services and traditional medicine), Life Assurance, Critical Illness Insurance, Disability and Personal Accident Insurance.
- Learning and development: 2-weeks’ training at the start of your contract followed by 6 weeks on-the-job mentoring to assist you in delivering an exceptional service to our customers. We also provide a range of online courses and learning opportunities to develop your skills.
- The benefits that makes your life simpler: Employee Assistance Program provides confidential support, guidance and resources for every aspect of work and personal life. It’s available to you and any eligible dependent family members). Rethink Benefits Program helps families with children who have autism and other developmental disabilities to reach their full potential). Commuter Benefits Program allows on-site employees (permanent only) to subsidize 50% of parking and 100% of public transport costs up to a combined maximum.
- The benefits that make you smile at work: On-site employees receive free coffee and water. Snacks/drinks/food are provided on occasion. Rest areas, games rooms and sleeping quarters are also available depending on location. Remote employees receive a rice allowance of PhP 1,500 each month.
- The benefits that unlock shopping discounts: Upon joining, you benefit from a discount code on items shipped and sold items by Amazon.
Career Growth Opportunities
As an Amazon employee, you’ll be in a world class work environment and will benefit from full training provided. We support our employees’ professional growth from the start with paid on-the-job training. That means you can join us immediately without having any previous work experience in customer service (depending on specific role requirements). You’ll also get access to cross-training opportunities that help you gain further qualifications.
Development opportunities are frequent at Amazon, with many of our leaders starting out as Customer Service Associates. Depending on your performance, you may have the opportunity to mentor new Associates as they begin their journey with Amazon, become a Subject Matter Expert and/or be promoted to Resolution Specialist, then up to Team Manager, Group Manager and beyond, if you continue to raise the performance bar.
Development opportunities are frequent at Amazon, with many of our leaders starting out as Customer Service Associates. Depending on your performance, you may have the opportunity to mentor new Associates as they begin their journey with Amazon, become a Subject Matter Expert and/or be promoted to Resolution Specialist, then up to Team Manager, Group Manager and beyond, if you continue to raise the performance bar.
