Customer Service Jobs
Amazon’s Customer Service team is in direct contact with our customers, ensuring that all their queries are handled effectively. Your ability to quickly respond and put in place effective solutions with our internal and external partners will help our customers get a great experience every time.
Discover new, exciting jobs with our customer service roles
Customer Service Associate
Office-based
Based in one of our corporate offices, you’ll be the first point of contact for our customers’ queries. Assisted by innovative tools, you’ll prevent and solve their issues via phone, chat, mobile chat, email, and Alexa.
Customer Service Associate
Remote
Working remotely, you’ll be the first point of contact for our customers’ queries. Assisted by innovative tools, you’ll prevent and solve their issues via phone, chat, mobile chat, email, and Alexa.
Technical Support Associate
Remote
As a Technical Support Associate, you'll use innovative tools to investigate and resolve issues related to Amazon's digital services and devices, such as Echo, Kindle, Prime, and Fire TV.
Why you'll love this job
Schedule options
Career development
Learn new skills
On-the-job training
Great team environment
Why you'll love Amazon
Here at Amazon, we’re focused on providing a seamless, fair and equitable hiring process for our candidates. From application to job offer and your first day on the job, find out more about what happens in each step of your journey to working at Amazon.
Take a look behind the scenes
Day in the life of an Amazon Customer Service Associate
Take a look at a day in the life of some of our Customer Service Associates around the world.
Our Customer Service Associates talk about their role
Learn more about the experience and highlights of our Customer Service Associates at Amazon.